The application of the radar approach in the European Foundation Quality Management (EFQM)

Abstract

In managing today's dynamic and challenging business environment, managers want to show that their firms stand apart. The most common way to do this is to raise performance levels consistently. An organization's progress toward organizational excellence can be measured using the European Foundation for Quality Management (EFQM) Excellence Model, which is the most accurate and relevant method. The EFQM model is used in this research to provide a novel integrated strategy for improving overall organizational Performance. RADAR's approach and the proposed technique based on fuzzy Logic were used in a case study at the Iraqi Oil Tanker Company to demonstrate the applicability of the proposed method, which was demonstrated by using the European Foundation for Quality Management framework to identify strengths and opportunities for improvement ( EFQM). The Matlab software was used to implement the recommended strategy.